Shipping Policy

Last Updated: May 18th 2026

This Shipping Policy governs all orders placed through [Your Brand Name]. By purchasing from our website, you acknowledge and agree to the terms below.

1. Order Processing

Orders are processed within an estimated 1–7 business days unless otherwise stated on the product page.

Processing times are estimates only and are not guaranteed.

Business days do not include:

• weekends
• holidays
• carrier shutdowns
• weather interruptions
• high-volume release periods

We reserve the right to extend processing times at any time due to:

• inventory issues
• operational delays
• fraud reviews
• manufacturing delays
• high order volume
• force majeure events

2. Shipping Timeframes

Shipping estimates displayed at checkout are carrier estimates only and are not guaranteed delivery dates.

We are not responsible for delays caused by:

• shipping carriers
• customs clearance
• weather conditions
• labor disruptions
• lost packages
• incorrect addresses
• carrier scanning issues
• government actions
• force majeure events

Transit delays do not qualify for refunds, cancellations, or chargebacks.

3. Incorrect Shipping Information

Customers are solely responsible for ensuring shipping information is accurate before placing an order.

If an incorrect address is entered:

• we are not obligated to replace or refund the order
• additional shipping charges may apply
• returned packages may be subject to reshipping fees

If an order has already shipped, address changes cannot be guaranteed.

4. Lost, Stolen, or Missing Packages

Once an order has been transferred to the carrier, responsibility for delivery may pass to the carrier.

We are not liable for:

• stolen packages
• packages marked as delivered
• mail theft
• delivery to incorrect addresses provided by customers
• failed delivery attempts
• carrier mishandling

Customers are responsible for contacting the carrier and filing any necessary claims.

5. Shipping Insurance

If shipping insurance is offered at checkout and declined by the customer, we are not responsible for lost, stolen, or damaged shipments beyond what is legally required.

If insurance is purchased, claims are subject to the insurance provider’s approval process and terms.

6. International Shipping

International customers are solely responsible for:

• customs duties
• import taxes
• brokerage fees
• VAT charges
• tariffs
• local import regulations

We are not responsible for:

• customs delays
• confiscated shipments
• rejected imports
• unpaid customs charges
• country-specific restrictions

If a package is returned due to unpaid duties or refusal to accept delivery, original shipping charges and return fees may be deducted from any eligible refund.

7. Pre-Orders & Made-to-Order Items

Pre-order and made-to-order products may require extended production and fulfillment timelines.

Estimated ship dates are approximate and subject to change without notice.

Ordering a pre-order item acknowledges and accepts potential delays.

Orders containing pre-order items may ship only once all items are available unless otherwise stated.

8. Split Shipments

We reserve the right to split orders into multiple shipments at our discretion.

Customers will not be charged additional shipping fees for split shipments initiated by us.

9. Refused or Undeliverable Packages

Packages refused by the customer or deemed undeliverable by the carrier may:

• be returned to us
• incur return shipping fees
• incur restocking fees
• have original shipping charges deducted from any eligible refund

We are not responsible for packages abandoned or destroyed by customs or carriers.

10. Product Availability

Inventory levels may change without notice.

If an item becomes unavailable after purchase, we reserve the right to:

• cancel the order
• partially fulfill the order
• substitute comparable packaging
• issue store credit or refunds at our discretion

11. Fraud Prevention & Order Verification

We reserve the right to:

• delay shipment
• hold orders for review
• request identity verification
• cancel suspicious transactions
• refuse service

Orders flagged as high risk by our payment processors or fraud systems may be cancelled without notice.

12. Carrier Responsibility

Once an order is accepted and scanned by the carrier:

• delivery timing becomes the carrier’s responsibility
• tracking updates are controlled by the carrier
• delivery issues must first be addressed with the carrier

Carrier tracking information serves as proof of shipment and delivery status.

13. Limitation of Liability

To the maximum extent permitted by law, [Your Brand Name] shall not be liable for:

• indirect damages
• incidental damages
• consequential damages
• delayed deliveries
• lost profits
• emotional distress
• third-party shipping failures

Our maximum liability shall never exceed the purchase price of the product(s) ordered.

14. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Continued use of our website constitutes acceptance of the updated policy.

15. Contact Information

For shipping-related inquiries, contact:

Hollow
Email: contact@hollowapparel.com
Website: Hollowapparel.com